Cancellation & Refund Policy

1. Monthly Subscription — Cancellation

You may cancel your MintyTraders subscription at any time with no penalties or cancellation fees.

• Cancel before your next billing date and you will not be charged again
• Access continues until the end of your current paid billing period
• Account data and trade history retained for 90 days after cancellation
• No minimum commitment period — month-to-month

2. Monthly Subscription — Refunds

Monthly subscription fees are generally non-refundable once a billing period has begun and access has been granted. The following exceptions apply:

48-Hour New Subscriber Window Eligible

• First-time subscribers may request a full refund within 48 hours of their initial payment, provided no signals have been delivered or acted upon. Granted at our discretion.

Service Outage Credit Eligible

• If our service experiences a documented outage of more than 72 continuous hours, you may request a prorated credit for the affected period.

Standard Monthly Charges Not Eligible

• Refunds are not issued for billing periods where service was accessible and active, regardless of whether you personally used the service
• Refunds are not issued because signals resulted in trading losses
• Requests made more than 30 days after the charge are not eligible

3. Setup & Onboarding Fee

The one-time setup fee covers technical onboarding, account configuration, broker API integration, and initial support.

Non-Refundable After Onboarding

• Once your accounts have been successfully connected and live trading has begun, the setup fee is non-refundable

Full Refund Eligible

• If we are unable to successfully onboard your account within 7 business days of payment, through no fault of your own, you are entitled to a full refund of the setup fee

Partial Refund Case by Case

• May be considered at our discretion for incomplete onboarding due to verified broker compatibility issues outside your control

4. Mentorship Program

Full Refund Eligible

• Cancel within 48 hours of purchase and no sessions or digital materials have been accessed

Non-Refundable After Access

• Once program access has been granted or any session has taken place, no refund will be issued
• Refunds are not issued for dissatisfaction with trading outcomes or results

Deferral Option Available

• Your enrollment can be paused for up to 60 days at no charge upon written request

5. Non-Refundable Situations

The following are never eligible for refunds under any circumstances:

• Trading losses incurred while using MintyTraders signals or automation
• Losses resulting from broker-side execution issues, slippage, or platform outages
• Fees already paid for months where the service was active and accessible
• Setup fees after your accounts have been successfully onboarded
• Refund requests submitted more than 30 days after the charge date
• Dissatisfaction with trading results or signal accuracy

6. Dispute & Chargeback Process

If you believe you've been charged in error, please contact us before filing a chargeback with your bank or payment provider. We resolve billing disputes quickly and fairly.

• Contact us within 30 days of the charge for fastest resolution
• Provide your account email and a clear description of the issue
• We aim to respond within 1 business day

Filing a chargeback without first contacting our support team may result in immediate account suspension and may be considered a breach of our Terms of Service. We take fraudulent chargebacks seriously and will contest them with full documentation.

7. How to Request a Refund

To submit a refund request:

• Email support@mintytraders.com with subject line: "Refund Request — [Your Email]"
• Include your account email, the charge date, amount, and reason for the request
• We will respond within 1 business day
• Approved refunds are processed within 5–10 business days depending on your payment method